FAQs
Questions about ordering, delivery and returns
These answers summarise the current Furstatec Furniture ordering policies.
Do you deliver outside Nairobi?
Yes. Furstatec Furniture delivers across Kenya. Outside Nairobi, delivery normally takes 1–3 days using a company vehicle or courier.
How much is delivery?
The standard delivery fee is KSh 1,000.
Can I get same-day delivery in Nairobi?
Stocked Nairobi orders confirmed by 4:00 pm qualify for same-day delivery.
Is assembly included?
Yes. Assembly is included at no extra charge, and there is no extra charge for stairs or difficult access.
Can I choose a delivery date or time?
Yes. Customers may choose a delivery date and time.
Can I collect my order?
Yes. Showroom collection is free.
What happens if I am not available for delivery?
A redelivery charge may apply if the customer is unavailable for an agreed delivery.
What is the return window?
Eligible items may be returned within 7 days. Order issues should be reported within 24 hours.
Are made-to-order items returnable?
No. Made-to-order items are non-returnable.
Is there a restocking fee?
A 15% restocking fee applies where relevant.
Is return delivery free?
Yes. For approved eligible returns, Furstatec arranges or authorises return delivery at no charge to the customer. A restocking fee may still apply to eligible change-of-mind returns.
Can I request a quotation for several products?
Yes. Use Request a Quote for several items, full office requirements, procurement lists, RFQs or tender documents.
Which payment methods do you use?
Current payment arrangements include cash/M-PESA on delivery and bank transfer.
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